ABOUT US
FUN FACT ABOUT US
Founding owners Don Stoulil, Richard Stoulil and Eric McCoy bring
145 combined years of coffee wisdom and innovation
to Corporate Food & Beverage programs.
After 33 years producing In-Room Coffee and other amenities used daily
by guests, we can assure a simplified, enjoyable development process.
Using an in-house, full-circle design, development, distribution and account management
process, you have our assurance of being a soup to nuts organization that thrives
on “making things better!”
FORWARD THINKING INNOVATION | DEVELOPING INDUSTRY-FIRSTS
RESPONSIBLE EFFICIENT SOURCING | BRAND LICENSING
EXCEPTIONAL PACKAGING | OPERATIONALLY-FRIENDLY IN-ROOM MERCHANDISING
In the spirit of refreshing, rebranding or renovating with game-changing amenities, "think tank" in-person or virtual meetings are our thing. Amenity Services incorporates multiple decades of industry experience reviewing possibilities with chain headquarters.
As a Hospitality Industry Product and Brand Standard Developer, the Amenity Services organization thrives on designing exceptional product experiences which are known to increase positive feedback ratings from guests.
With today’s changing landscape, the process of producing hospitality-friendly SKU’s is a task we have performed diligently and effectively for 3 decades whether it be private labeling or consumer brand partnerships.
TIMELINE
FREQUENTLY ASKED QUESTIONS
HOW DO I REACH CUSTOMER SERVICE?
You can reach a live Customer Service staff member at 800-533-2619 7AM – 4:30PM PST
or email us 24/7 at orders@amenityservices.com.
HOW DO I SET-UP AN ACCOUNT?
Request a New Account Application, complete and forward it to orders@amenityservices.com. New customer requests will be immediately reviewed and you will be alerted of your status within 1-2 business days.
WHEN WILL MY ORDER ARRIVE?
Orders depart from our West and East Coast distribution centers the same day your order is placed. To ensure your product does depart the same day your PO is received, you may contact us via phone or email before 11 AM PST.
800-533-2619 ext 1 or orders@amenityservices.com.
HOW DO I OBTAIN PRICING?
Please email hello@amenityservices.com to receive a price for your desired product(s).
Include your property name, room count and estimated order quantities so you are quoted competitively.
DO YOU PROVIDE SAMPLES OR VISION BOARDS FOR CONSIDERATION AS A CHAIN WIDE BRAND STANDARD?
Samples are available for any stocked items while sourcing requests for chainwide directives, concept presentations and packaging design, are handled in-house.
WHAT ARE YOUR BEST SELLERS?
Our primary focus is guestroom replenishable amenities and since we are industry pioneers of In-Room Coffee, we rank this as our top segment followed by single use BIOwrapped Cups & Lids.
CAN I CUSTOMIZE PRODUCTS WITH MY OWN LOGO?
E-mail hello@amenityservices.com to learn more about our custom and personalized options for Coffee, Cups, Bedding and Pet Products.
WHAT IS A ZERO WASTE COFFEE POD?
The most eco-friendly coffee option is a round soft paper pod tightly compressed with coffee and fully compostable in your compost bin or a municipal compost facility. Besides being simple to use, many of our customers love the fact Soft Pods add valuable nutrients back to soil.
WHERE IS YOUR COFFEE FROM?
Our exceptional coffees are 100% Arabica coffee from farms across the world who share our commitment to high-quality, ethically produced coffee which is roasted in a plant using 100% renewable energy. In addition, our green coffee is tested before roasting to confirm the beans are safe and pure as we do not use robusta additives.
DO WE ACCEPT RETURNS/REPLACEMENTS?
Please email or call Customer Service within 48 hours of receiving your order to discuss the return or replacement request. Please note consumable and custom items are not returnable. 800-533-2619 Ext 1 or orders@amenityservices.com. For more information please visit our Return Policy page.
DO YOUR COFFEE BREWERS COME WITH A WARRANTY?
Our coffee brewers have a 1-year warranty from date of purchase. Please email orders@amenityservices.com should additional warranty information be needed.
WHAT ARE WE DOING TO PROTECT THE ENVIRONMENT?
Protecting the environment is not just a practice amongst the entire staff. We are extremely sensitive to environmental issues in all aspects of our operation. Our product development process involves a rigid, strict criteria to maintain ethical responsibilities which protect the ecosystem. It also includes game changing innovations such as individually BIOwrapped Cups and Lids.